Annual Reports
Complaints
Information for residents about the Housing Ombudsman Service
Unreasonable complainants behaviour policy
Government’s white paper published in November 2020
Housing Ombudsman scheme
Housing Ombudsman complaints handling code
HPG Customer Voice flyer
Annual Self-assessment against Housing Ombudsman Complaint Handling Code 2024-25
Annual self-assessment against Housing Ombudsman complaint handling code January 2025
Housing Ombudsman landlord performance report 2023-24
Corporate
Customer newsletters
My 91Ó°ÊÓÆÆ½â°æ January 2026
My 91Ó°ÊÓÆÆ½â°æ – Issue seven
My 91Ó°ÊÓÆÆ½â°æ – Rent Review Bulletin 2025
My 91Ó°ÊÓÆÆ½â°æ – Issue six – Annual report 2023-24
My 91Ó°ÊÓÆÆ½â°æ – Issue five – TSM special
My 91Ó°ÊÓÆÆ½â°æ – Rent review bulletin 2024
My 91Ó°ÊÓÆÆ½â°æ – Issue four – Annual report 2022-23
My 91Ó°ÊÓÆÆ½â°æ – Issue three
My 91Ó°ÊÓÆÆ½â°æ – Rent review bulletin 2023
My 91Ó°ÊÓÆÆ½â°æ – Issue two 2022
My 91Ó°ÊÓÆÆ½â°æ issue one 2022
Find a home
Help and support
Leaseholder documents
My home safety
How we treat mould in your home
Healthy Home – a guide to reducing condensation 2026
Balcony fire safety leaflet
Carbon monoxide alarm user guide – Ei208
Smoke and carbon monoxide alarms
My 91Ó°ÊÓÆÆ½â°æ – February 2023 – Help Us Keep You Safe bulletin
Repair and maintenance visits
Guide to asbestos in your home
Let me in — electrical installation testing
My 91Ó°ÊÓÆÆ½â°æ e-bulletins
Policies
Boundary and fencing policy
Compensation policy
Customer commitments policy
Damp and mould policy – key facts
Damp and mould policy
Empty homes policy
Eviction policy
Group adult safeguarding policy
Group child safeguarding policy
Group tenancy policy
Hoarding policy
How to request compensation for eligible improvements when you have given notice to end your tenancy – fact sheet
How we will improve your home – fact sheet
Management of pest controls policy
Property improvement policy
Requesting to carry out your own home improvements – fact sheet
Recharge policy
Repairs policy
Shropshire Council Housing Allocation Policy and Scheme
Supported temporary move policy
Tree management policy
Unreasonable complainants behaviour policy
Domestic abuse policy
Repairs and maintenance
Tenant Satisfaction Measures (TSMs)
Your tenancy
Rent free weeks calendar 2026/2027
Ending a tenancy after a bereavement
Application update form (Change of circumstances)
Transfer promise
Consent to disclose personal information to a third party
Direct Debit – 91Ó°ÊÓÆÆ½â°æ – Shropshire
Direct Debit – 91Ó°ÊÓÆÆ½â°æ – South Staffs
Direct Debit – 91Ó°ÊÓÆÆ½â°æ – Stafford
Emergency contact form
Pet request form
Mutual exchange FAQs
Mutual exchange guidance notes